For reservations we will assist you from Monday to Friday, from 07:00  to 21:00
Saturdays, Sundays and Holidays from 09:00 to 19:00














 


 

 

CHECK-IN FOR INTERNATIONAL FLIGHTS

We recommend all our clients to arrive at the airport at least three hours before their flight departure, due to delays caused by the X-ray checks effected by the National Guard on all international flights.

SPECIAL MEALS

We inform our distinguished clientele that special meals are not served on domestic flights. This service is programmed only for international flights.

USEFUL PASSENGER TIPS

BAGGAGE

Consists of articles, personal effects and other client belongings, suitable to be transported and necessary for client’s use, attire, comfort and convenience during the trip.

CHECKED BAGGAGE

Baggage whose custody corresponds exclusively to the transporter, which, when taken under its responsibility, issues a claim check. This check has two portions; one attached to the baggage and the other handed to the passenger for its retrieval at final destination.

HAND BAGGAGE

Aeropostal Alas de Venezuela allows its passengers, on domestic Flights, to carry one (1) piece of hand baggage which must not exceed the permitted eight kilos of weight or the dimensions which would allow it to be placed in the overhead compartments. For international flights the same regulations apply; with the difference in the established weight, which is ten kilos.

Please bear in mind that our traffic agents, as well our flight crew have the authority to request that your hand baggage be offloaded from the flight if it does not comply with the aforementioned specifications. We also suggest, at the moment of selecting your hand baggage, to take into consideration the other passengers who will also require an area in which to place their belongings in the aircraft.

IMPORTANT

Aeropostal will not be held responsible for items or documents listed as follows:

Jewelry, Picture or Video cameras, Walkmans, Compact disks or Discmans, Personal documents, checks, cash, calculators, liquor bottles, eyeglasses, computers, faxes, cellular phones, batteries, chargers, porcelain, china. Passenger must take the necessary previsions to transport these as hand baggage. If unable because of volume or fragility; these should be sent as cargo and not as checked baggage.

DANGEROUS GOODS

Defined as all items or substances which, when transported by air, can become an important risk to health, security, property and environment.

AEROPOSTAL does not transport dangerous goods.

The following are not to be packed in your baggage:

Explosives or weapons
Gases
Flammable liquids
Flammable solids, substances which represent risks because of spontaneous combustion, substances which when in contact with water emit flammable gases
Flammable substances, organic peroxides
Poisonous (toxic) or infectious substances
Radioactive material
Corrosive material
Other dangerous substances. Any substances or objects which could represent unforeseen danger in the aforementioned categories.

RECOMMENDATIONS

Identify your baggage with your personal information
Place valuable items in your hand baggage
Make sure your baggage is locked
Remove your baggage promptly at flight arrival
Make your baggage complaint to the airline personnel immediately if your baggage did not arrive on the same flight

DEAR PASSENGERS

In order to speed the passenger check-in at Maiquetía Airport we would appreciate your having the exact amounts handy for the departure taxes, consisting of: 12.350 Bolivares for the domestic tax and 86.450 Bolivares for the international tax; this because of the difficulty for our airport agents in obtaining the necessary spare change, all of which slows down the flight check-in; and to be able to provide you with better service.

 


 
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