Program associates can exchange their mileage for tickets on AEROPOSTAL Alas de Venezuela’s domestic and international routes and all those of affiliated airlines. The unused portion of a prize ticket shall be voided. If you should opt for a lower class in your prize trip, you shall lose your right to readjust your mileage and additional prize.

No intermediate stops are allowed, only to make an immediate connection in the first available flight within the following 24 hours. Flights have to be made in the most direct way between the starting point to the final destination.

Who can Exchange Miles?

To obtain an award, the member only needs to have enough mileage in this AeroPass account. Only the awards mentioned on the prize table can be requested. You need to have available a minimum of 50% of the prize value to opt for the mileage purchase at a rate of US$ 25 per each 1.000 miles.

To Purchase Mileage

Your need to have available a minimum of 50% of the prize value to opt for the mileage purchase at a rate of US$ 25 per each 1.000 miles.

Prize Awards and Transfers

Your can have a prize ticket issued to another person’s name. Once the ticket is authorized the passenger’s name cannot be changed. The purchased, exchanged or sold tickets shall be voided.

Term for Prize Request

The prizes should be requested at least three weeks previous to the travel date to the AeroPass Service Center: 0-800-AeroPass (2376727), aeropass@aeropostal.com, Fax: 58-212-708.61.99

Mailing of Prize

Regular service of 21 days: No cost. Immediate delivery: US$ 25.00

Tickets with Aeropostal: 1 week.

Where to Pick-up Prize Tickets?

At the nearest Aeropostal Client Attention Offices.

Expiry date for Prizes

Aeropostal’s prize tickets have a three month validity starting from the date of the original request. If not used within this period, the corresponding mileage will be lost. There is no extension on the ticket validity, nor can mileage corresponding to unused coupons be redeemed.

New Ticket Issuance

If you should wish to modify the origin/destination of your ticket after it was authorized you must make a deposit of US$ 75 in our bank account at Banco Provincial, Cta. Corriente #: 0108-0016-0100012003, in Aeropostal Alas de Venezuela’s name. The new tickets could only be issued to travel within the parameters of the original prize, and the original expiry date shall remain same. This service rate could be modified without previous notice.

How to Reserve a Prize

Send a letter by fax or by e-mail requesting your prize including a copy of your I.D. Card or Passport to the AeroPass Assistance office.

This could also be sent by mail, but be sure to post it with enough days’ anticipation to:

Recommendations

1. Provide the dates and optional flights when you make prize ticket reservations.
2. Carefully check your ticket when you receive it, and in case of mistakes, inform the person that is assisting you at that moment.

Important Notice

The fact, in which there are still available seats for sale, does not mean that there is availability for prize ticket seats (there is a limited number of seats per flight). Place your requests as early as possible, in order to increase confirmation possibilities.

Reservation and Ticket Dispatch Services

If you should be placed in a waiting list you will benefit with priority on obtaining the first available seats, the GOLD members have preference over the SILVER members and the SILVER members over the REGULAR ones.